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Patients with EHR portal access use more health care

Patients who used Web-based portals for EHR systems visited physician’s offices more often and made more phone calls to providers than nonusers, according to a study in the Journal of the American Medical Association. Increased after-hours clinic visits, emergency department utilization and hospitalizations were also associated with EHR portal use among patients, researchers said. They speculated that the portals might help uncover health issues or patients more likely to utilize health care were more inclined to sign up for the portal. Modern Healthcare (subscription required) (11/20)

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