Patient Assessments and Online Ratings of Quality Care: A “Wake-Up Call” for Providers

A Podcast with David A. Johnson, MD, FACG

David A. Johnson, MD, FACG, co-author of new research on the emerging impact of online patient evaluation websites (PEWs) published in the Red Section of the November issue of AJG, talks with AJG co-Editor William D. Chey, MD, FACG, about the rating metrics used by these websites, the characteristics of typical users, and the potential ways in which physicians can interact with these sites to improve doctor-patient communication and manage their online reputation. (18:34)

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